Frequently asked questions
How can I buy a TIFLIS HANDpan?
You can purchase a TIFLIS HANDpan by placing an order directly with us, or by waiting for a flash sale, if available.
Where are TIFLIS HANDpans made?
All TIFLIS Handpans are handcrafted in Greece.
How long will I have to wait after placing my order?
The production time for your order is individually calculated and depends on its position in the production queue. Manufacturing times vary based on current demand, so please contact us directly for the most accurate waiting time.
Can I have my order delivered by mail?
Yes, we ship orders worldwide.
Does the price include delivery costs?
No, the delivery costs are not included in the price of the handpan. The customer is responsible for the shipping fees, which are calculated based on the recipient’s country. Delivery costs and times may vary.
Are there any additional fees?
Shipping costs do not include any import taxes or customs duties. It is the customer's responsibility to research and pay for any applicable taxes or fees.
Which courier service do you use?
We exclusively work with a reliable courier company for all shipments. Orders are shipped within 1 to 2 business days after full payment is confirmed, and delivery usually takes between 3 and 15 days, depending on the destination. A tracking number will be provided once your package is shipped.
Can I pick up my handpan in person?
Yes, if your order is ready, you can come and pick up your handpan in person.